Frequently Asked Questions
Everything you need to know about shopping with On3 Performance.
What is the standard shipping timeframe for orders?
We typically process and ship orders within 1-3 business days. Domestic delivery usually takes 3-7 business days depending on your location and the selected shipping method at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal with your order number.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
Which payment methods do you accept?
On3 Performance accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay for flexible budgeting.
Are your materials sustainably sourced?
We are committed to quality and ethical production. Our performance fabrics are selected for durability and comfort, and we work closely with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's progress in real-time.